Privacy Notice
Last Updated: April, 2026
blist operates an online platform that helps customers request, schedule, communicate about, and pay for services offered by independent service providers. This Privacy Notice explains how blist collects, uses, discloses, and protects personal information when you use the blist website, app, in-app messaging, notifications, payment-related features, and related services (collectively, the "Platform").
This Privacy Notice applies to personal information we collect from: customers and prospective customers; independent service providers, contractors, and applicants to join the Platform; visitors to our website or app; and people who communicate with us or otherwise interact with the Platform.
This Privacy Notice does not apply to third-party websites, services, or payment processors that are governed by their own privacy notices.
Our Role
blist provides a technology platform and related support functions. Services booked through the Platform are provided by independent contractors, not blist employees. blist acts as the technology intermediary and may also provide support, coordination, and payment processing functions.
Information We Collect
Information You Provide Directly
- Account registration: name, email address, password, and role (customer or service provider)
- Profile information: profile photo, biography, location, phone number
- Service requests and bookings: service type, scheduling preferences, location, special instructions
- Payment information: billing details processed through our payment processor (Stripe); blist does not store full payment card numbers
- Communications: messages sent through the Platform's in-app messaging system
- Reviews and ratings: feedback submitted after completed services
- Forms and applications: information submitted by service providers during onboarding, including identity, business, and background information
Information We Collect Automatically
- Device and browser information (type, operating system, browser version)
- IP address and approximate location
- Log data: pages visited, links clicked, time spent on the Platform
- Cookies and similar tracking technologies (see Cookies section below)
Information We Receive from Third Parties
- Identity and background verification providers
- Payment processors (e.g., Stripe) regarding transaction status
- CRM and marketing tools (e.g., HubSpot) for contact management
- Accounting systems (e.g., QuickBooks) for financial record-keeping
How We Use Your Information
- Create and manage your account
- Connect customers with service providers
- Facilitate service bookings, scheduling, and payments
- Send transactional communications (booking confirmations, reminders, receipts)
- Provide customer support
- Maintain financial and tax records
- Detect fraud and maintain Platform security
- Improve and develop Platform features
- Send marketing and promotional communications (you may opt out at any time)
- Comply with legal obligations
How We Share Your Information
With Service Providers and Contractors
When a booking is made, we share relevant customer information (such as name, service location, and contact details) with the assigned service provider. Service providers may see customer profile information necessary to perform the requested service.
With Customers
Service provider profiles, including names, bios, photos, ratings, and general service areas, are visible to customers browsing or booking through the Platform.
With Third-Party Service Providers
We work with vendors who help us operate the Platform, including payment processors (Stripe), accounting software (QuickBooks), CRM platforms (HubSpot), contract management (DottedSign), and analytics tools. These vendors are contractually required to protect your information and may only use it to provide services to blist.
For Legal Reasons
We may disclose information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of blist, our users, or the public.
Business Transfers
If blist is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Cookies and Tracking Technologies
We use cookies and similar technologies to keep you logged in, remember your preferences, analyze how the Platform is used, and deliver relevant content. You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.
Data Retention
We retain your information only as long as there is a specific, identifiable business or legal need. For service provider (contractor) applicants who are approved, we retain application and screening records for five (5) years following the termination of the contractor relationship. For applicants who are declined, we retain application records for two (2) years following the decision date. Background check reports are obtained through our verification provider, Checkr, and are not separately retained by blist beyond the decision window; blist retains only the compliance and decision record. When data reaches the end of its retention period, we securely delete or anonymize it and log the disposal. For all other account data, we retain information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
Children's Privacy
The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have inadvertently collected such information, we will delete it promptly.
Your Rights and Choices
- Access or correct your personal information through your account settings
- Request deletion of your account and associated data by contacting us
- Opt out of marketing emails by using the unsubscribe link in any marketing message
- Request information about the personal data we hold about you
To exercise these rights, contact us at the information below. We will respond within a reasonable timeframe and in accordance with applicable law.
Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy notices.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or in-app notification. Your continued use of the Platform after changes take effect constitutes your acceptance of the updated notice.
Contact Us
If you have questions or concerns about this Privacy Notice or our data practices, please contact us through our Contact page or reach out to our support team. We take privacy inquiries seriously and will respond promptly.
